Talon Partners Return
Policy
Please
carefully follow these instructions when returning your order so
your account is properly credited. Return authorizations will
only be granted for inaccurate packing and / or defective merchandise. Before
returning any items, customers must first call our office at 510-777-0562
ext 10 within 10 days of receipt of merchandise for shipping instructions
and a return authorization number. Please have the following
information available: invoice number, invoice date and the date merchandise
was received.
All returned items must be in
resalable condition and returned in its original packaging. A copy
of the packing list and your authorization number must be included
with the returned merchandise for a credit to be processed. Actual shipping and handling costs incurred
in shipping your item plus a $25 restocking fee will be applied to
the total purchase price before issuing a credit. These charges will
apply to all returned orders, including orders that had "free
shipping", and packages that were either refused or not delivered
because someone was not present to accept it. The returned items must
be received within 14 days from the date the written authorization
was given.
Please use either UPS or Federal Express to make the return. We
recommend insuring the package for the item's purchase price and retaining
a receipt for the transaction.
As soon as the product is received in resalable condition a credit
will be issued, generally within 48-72 hours.
Cancellation Policy
If you need to cancel an order
prior to its shipment date, please call our office 510-777-0562 ext
10, or ext 14. If your order
is in production or has been shipped at the time of cancellation, a
$50 cancellation fee will be added to any shipping costs incurred. Refused
orders are considered cancelled.
Payment Terms We
allow a grace period of five days from due date. Delinquent
accounts will be charged 1½% interest per month and may result
in payment by C.O.D. certified /cashiers check for future orders with
the right to add past due bills to that shipment. A $50.00 charge
will be applied for returned checks. |
